Support and Resources

Please fill out this form if you are a client of ours and have questions regarding our services. If you have questions about email or hosting, check out our FAQ below. If this is an emergency, and you need immediate assistance, please call our office during normal business hours or, for after hours call our office and listen for the emergency contact information.

Email & Hosting FAQ Design & Development Resources

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Email & Hosting FAQ

How do I check my e-mail?

To check your mail go to http://webmail.YOURDOMAIN.COM/ Be sure to replace YOURDOMAIN.COM with your website name. This will bring you to your login screen. You can then login with the username and password provided you by your administrator.

How do I set up Outlook® to retrieve my e-mail?

  1. Open Outlook and click on the "Tools" in the menu bar
  2. Choose "Email Accounts"
  3. Choose "Add A New Account"
  4. Choose "POP3"
  5. Fill in your name, your complete email address, mail.YOURDOMAIN.COM for the incoming POP3 Server, smtp.YOURDOMAIN.COM for the outgoing smtp server.
  6. Fill in your User Name. It’s the first part of your email address (everything before the @).
  7. Fill in the password supplied to you by your administrator.
  8. Click on the "More Settings" button.
  9. Choose the "Outgoing Mail" tab.
  10. Check the "My outgoing server (SMTP) requires authentication" box.
  11. Choose the "Use same settings as my incoming mail server" radio button.
  12. Click "Ok" then "Next" (Warning: the test account button may not work. To test your account finish all the settings and try sending an email.)

How do I change my e-mail password?

  1. Go to and log in with the current username and password.
  2. Once logged in find "My Account" on the left hand side if the screen. Click the plus sign next to it.
  3. Choose "Password"
  4. Fill out the form, passwords must be at least 5 characters, and click "Change Password".
  5. You’re done!!! Now you can set up your outlook to retrieve your email or continue to use the webmail client.

How do I set up Mac Mail to retrieve my e-mail?

  1. Open up Mail on your Mac.
  2. Click Mail in your menu bar.
  3. Choose "Preferences" (Command)
  4. Under your Accounts and Accounts Information: Account Type: POP, Description: Home, Work, Etc., E-mail Address:
  5. Incoming Mail Server: Fill in your User Name and Password supplied by your administrator.
  6. Outgoing mail Server (SMTP): Click "Server Settings..." Outgoing Mail Server:, Server Port: Default 25 is fine, Authentication: Drop down to "Password". Fill in your full User Name and your Password provided by your administrator. Click "Ok" and close out.
  7. In Advance Settings, the Authentication should be set to Password and "Use SSL" box should be unchecked.
  8. Click Get Mail and that should refresh your account. Test your account by sending an e-mail.

How do I know how many people are going to my site? How do I read my webstats?

To view your webstats go to http://www.YOURDOMAIN.COM/plesk-stat/webstat/ login with the credential provided to you by your administrator. If you have a secure site the address would be https://www.YOURDOMAIN.COM/plesk-stat/webstat/.

How do I create an out of office reply or auto reply?

  1. Go to
  2. Login with your email address and email password (if you have troubles logging in or forgot your password please fill out our support contact form.
  3. Once logged in Click on "Autoresponders"
  4. Choose "Add New Autoresponder"
  5. Fill in the appropriate information and click "OK"
  6. Be sure your Autoresponder is turned on before you log out.
  7. You can and should test your Autoreponder by having a colleague send you an email or sending your self an email from another address.

Design & Development Resources

Links and information to help you get the most out of your website development experience.

Search Engine Optimization Resources

Beginner's Guide to SEO: Best Practices - Three part series exploring SEO principles, how to develop your site and content with SEO in mind, and how search engines do their ranking.
Part 1, Part 2, Part 3

Get Googled - Get Google to crawl your website by submitting it here.

Did you get Google mad at you? - You tried to trick Google to get a higher rank but ended up dive-bombing. File a reconsideration request with Google, but fix your site first. Read more about it.
Requesting reconsideration of your site

Website Design Resources

A List Apart - In-depth articles that explore the design, development, and meaning of web content, with a special focus on web standards and best practices.

The Best Designs - Showcase of modern web design.

CSS Design Awards - Another web design showcase.

How we really use the Web - An interesting chapter on website design usability.

Life Below 600px - Interesting article debunking the myth that all content needs to be above the fold. Also check out the other articles on that site.

Smashing Magazine - Great resource providing information about the latest trends and techniques in web development.

Webmonkey - A comprehensive web developer's resource.

Accessibility and Programming Resources

W3C - World Wide Web Consortium - You want web standards? They got web standards. They are the group behind making the internet work together now and in the future.

Web standards checklist - A very simple "checklist" on building a proper website. It may not mean much to you, but it is some of the stuff we take into account when deciding how to build our websites.

Accessibility Tips - A fairly boring but useful resource on how to code with accessibility in mind.