Meta 13 Website Hosting Frequently Asked Questions

Questions

1. How do I check my e-mail?
2. How do I set up Outlook® to retrieve my e-mail?
3. How do I change my e-mail password?
4. How do I set up Mac Mail to retrieve my e-mail?
5. How do I know how many people are going to my site? How do I read my webstats?
6. How do I create an out of office reply or auto reply?

Answers

How do I check my e-mail?

To check your mail go to http://webmail.YOURDOMAIN.COM/ Be sure to replace YOURDOMAIN.COM with your website name. This will bring you to your login screen. You can then login with the username and password provided you by your administrator.

How do I set up Outlook® to retrieve my e-mail?

1. Open Outlook and click on the “Tools” in the menu bar
2. Choose “Email Accounts”
3. Choose “Add A New Account”
4. Choose “POP3”
5. Fill in your name, your complete email address, mail.YOURDOMAIN.COM for the incoming POP3 Server, smtp.YOURDOMAIN.COM for the outgoing smtp server.
6. Fill in your User Name. It’s the first part of your email address (everything before the @).
7. Fill in the password supplied to you by your administrator.
8. Click on the “More Settings” button.
9. Choose the “Outgoing Mail” tab.
10. Check the “My outgoing server (SMTP) requires authentication” box.
11. Choose the “Use same settings as my incoming mail server” radio button.
12. Click “Ok” then “Next” (Warning: the test account button may not work. To test your account finish all the settings and try sending an email.)

How do I change my e-mail password?

1. Go to http://webmail.yourdomainname.com and log in with the current username and password.
2. Once logged in find “My Account” on the left hand side if the screen.  Click the plus sign next to it.
3. Choose “Password”
4. Fill out the form, passwords must be at least 5 characters, and click “Change Password”.
5. You’re done!!!  Now you can set up your outlook to retrieve your email or continue to use the webmail client.

How do I set up Mac Mail to retrieve my e-mail?

1. Open up Mail on your Mac.
2. Click Mail in your menu bar.
3. Choose “Preferences“ (Command , )
4. Under your Accounts and Accounts Information:
Account Type: POP, Description: Home, Work, Etc., E-mail Address: username@yourdomain.com
5. Incoming Mail Server: mail.yourdomain.com. Fill in your User Name and Password supplied by your administrator.
6. Outgoing mail Server (SMTP): Click “Server Settings...“
Outgoing Mail Server: smtp.yourdomain.com, Server Port: Default 25 is fine, Authentication: Drop down to “Password“. Fill in your full User Name and your Password provided by your administrator. Click “Ok“ and close out.
7. In Advance Settings, the Authentication should be set to Password and "Use SSL" box should be unchecked.
8. Click Get Mail and that should refresh your account. Test your account by sending an e-mail.

How do I know how many people are going to my site? How do I read my webstats?

To view your webstats go to http://www.YOURDOMAIN.COM/plesk-stat/webstat/ login with the credential provided to you by your administrator. If you have a secure site the address would be https://www.YOURDOMAIN.COM/plesk-stat/webstat/.

How do I create an out of office reply or auto reply?

1. Go to http://www.YOURDOMAIN.com:8443/
2. Login with your email address and email password (if you have troubles logging in or forgot your password please contact Meta 13).
3. Once logged in Click on “Autoresponders”
4. Choose “Add New Autoresponder”
5. Fill in the appropriate information and click “OK”
6. Be sure your Autoresponder is turned on before you log out.
7. You can and should test your Autoreponder by having a colleague send you an email or sending your self an email from another address.